Helpdesk Advisor/Customer Service Advisor

A fantastic opportunity has arisen for a Helpdesk Advisor to join my clients busy office in Gillingham

As a Helpdesk Advisor you will be working as part of a team responsible for supporting customers and ensuring that queries are dealt with in a timely and professional manner and are given a great customer service. The role is very focused on first call resolution and making sure the customer is satisfied. 

Other responsibilities include:

• Supporting key customers and local authorities
• Keeping client files updated
• Calling back customers to ensure resolution
• Offering a very good customer experience
• Working as part of a team

We are looking for candidates from a customer service background, who ideally have a knowledge of resolving customer queries. You will need to have excellent communication skills and the ability to work to tight deadlines. 

You will need to be very organised and a real team player. 

Interested? Apply online today.