Helpdesk Advisor/Customer Service Advisor

19000
A fantastic opportunity has arisen for a Helpdesk Advisor to join my clients busy office in Gillingham
As a Helpdesk Advisor you will be working as part of a team responsible for supporting customers and ensuring that queries are dealt with in a timely and professional manner and are given a great customer service. The role is very focused on first call resolution and making sure the customer is satisfied.
Other responsibilities include:
- Supporting key customers and local authorities
- Keeping client files updated
- Calling back customers to ensure resolution
- Offering a very good customer experience
- Working as part of a team
We are looking for candidates from a customer service background, who ideally have a knowledge of resolving customer queries. You will need to have excellent communication skills and the ability to work to tight deadlines.
You will need to be very organised and a real team player.
Interested? Apply online today.
To apply for this job email your details to ben@rarksolutions.com